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Got a call Saturday from a customer. Their dehumidifier was throwing an E4 error code - low compressor capacity. Unit needed to be replaced. Monday morning, I'm at their house swapping it out. New dehumidifier installed. Old one going back to the manufacturer. Customer paid nothing because they're under warranty.

I was out in Farragut this week working on a crawlspace encapsulation. We'd already pulled the old insulation, treated the subfloor, and installed a sump pump. The crew was putting foam board on the walls when I stopped by. Here's the thing - foam board on crawlspace walls doesn't do much. We've tested it. We've looke

I was out in West Knoxville yesterday doing a warranty check on a crawlspace we installed four years ago. Nothing was wrong. Just routine maintenance - cleaning filters, checking drain lines, making sure everything still looks good. But here's what made this different. The people who live here now aren't the ones wh

I was out in Farragut yesterday looking at a crawlspace. Within the first five minutes, I found three major problems. Wood rot so bad I could pinch pieces off with my fingers. A septic leak that made the whole space smell like a sewer. And a floor joist that HVAC installers had completely cut through - no support, not

I was out in Oak Ridge yesterday looking at a crawlspace with a pretty big footprint. Lots of different areas where the crawlspace kicks out under different parts of the house. When I got down there, I could see someone had already done work. Sistered joists. Supplemental beams running down the length of the space. Al

The Warranty Call That Made All the Difference

I got a call last week from a customer we did work for two years ago. Their dehumidifier kept tripping the breaker. They weren't sure what was going on, but they knew something wasn't right.

I got called out to a house in Knoxville yesterday. Built in the 60s. Nice older home. The sellers haven't listed it yet. They're getting ahead of things - fixing issues before they put the sign in the yard. Smart move. Most people don't do this. They wait for the inspection. Then problems come up. Buyers get nervous